1. What kind of support do you offer?
- Help Centre Guide
- Email us to email@example.com
2. Email support
We don't offer phone support. We truly believe it wouldn't be possible to provide the same effective help over the phone. We decided to keep our support online for several reasons:
- It's faster. We can get to the bottom of your questions without putting you on hold
- We can improve our support assistance by organising and categorising the requests we receive.
- Online support helps us keep detailed records in one place. This helps ensure nothing gets lost in translation if we need to escalate your issue. We have access to previous tickets so you won't have to repeat questions.
- We can respond more thoroughly, including with helpful links, screenshots and articles.
3. Can I leave my feedback?
We are always working to improve our customer experience, and your insight helps us do this. Please submit your thoughts at firstname.lastname@example.org