I Can't Log In

If you are having trouble logging into your Olvin account, follow the steps in this article to troubleshoot and get back into your account.

1. Incorrect email address or password

1. 1 Using the wrong password

If you know which email address you used to register with us but you're receiving this message, you might be using the wrong password. Reset your password, then try logging in again.

1.2 Using the wrong email address

If you know your password but you're receiving this notification, you might be using the wrong email address. Or maybe, it's been a while since you last visited Olvin, we can help you retrieve the email address you used to register your account.

We will need you to contact us. Provide any details that you used to register your account may be helpful.

2. What Can I do if I don't receive a password reset email? 

If you are not receiving the password reset email, it's possible that the email is going in your email's spam filter or that you mistyped your email when you first signed up for Olvin.

If you still do not have received your password reset email, please contact a member of our team.

3. What can I do if I receive a password reset email but still can't log in? 

If you can't remember your password, you can request a password reset email to have access to your Olvin account. The email will offer you the possibility to create a new password.

If the password email isn't working, maybe the previous reset password email has expired, try requesting a new one.